Everything You Need to Know About Platinum Membership
At Move With Us we believe in making your fitness journey as smooth and rewarding as possible. With our Platinum Membership, your commitment to health and fitness becomes more effortless than ever.
So what’s included in the Move With Us Platinum Membership… Keep reading as we answer the most commonly asked questions below.
✅ WHAT ARE THE BENEFITS OF PURCHASING A MEMBERSHIP?
When you join Platinum Membership you get access to:
✓ All MWU Training Programs: Access 8 Programs to suit your goals.
✓ All Challenges: Experience all of the MWU Challenges throughout the year, including our Platinum Membership exclusive 21 Day Challenge.
✓ Personalised Dietitian-Created Meal Guides: Tailored to your health and fitness goals.
✓ Extensive Recipe Library: Discover 1200+ nutritious recipes to fuel your lifestyle.
✓ On-Demand Pilates Classes: Follow along with Lisa and incorporate Pilates into your schedule.
✓ Exclusive On-Demand Running Classes: Stay ahead in your running game with our new exclusive Running classes.
✓ Comprehensive Tracking Features: Monitor recommended macros, steps, sleep, and water intake effortlessly.
✓ Exclusive Member Benefits: Including a $50 CSB Voucher upon purchase (Platinum Annual Only)
✓ And So Much More!
WHAT IS THE DIFFERENCE BETWEEN PLATINUM ANNUAL AND PLATINUM MONTHLY?
With the Annual Platinum Membership, you are only required to pay once, every 12 months, with the first payment coming out when you begin your Membership. With the Monthly Platinum Membership, you are still committing to on-going monthly payments, where you will be billed once per month.
CAN I START CHALLENGES AT ANY TIME?
No. Challenges will only be available during the Challenge period! If you are completing a Program and you want to partake in our Challenge, we recommend starting the Challenge on the given start date. Once you complete the Challenge, you will have the ability to go back and continue your previous MWU Program or start a new one.
CAN I CANCEL MY MEMBERSHIP AT ANY TIME?
For purchases from our website, you can change your mind and no payment will be required within seven (7) days of your Membership Purchase.
Monthly Platinum Members - In the event you cancel your membership before the 12-month period, we will charge a minimum of (4) monthly charges. Cancellations after 4 months will take effect at the end of the current billing period, without any penalty. To process this cancellation, please contact Move With Us at info@movewithus.com. Upon such cancellation, you will have access to the MWU App for the remainder of the duration that you have paid for.
Annual Platinum Members - In the event you cancel your Platinum Annual Membership before the end of your current billing period, you agree that you are cancelling the auto-renewal, and no refund will be issued. To process this cancellation, please contact Move With Us at info@movewithus.com. Upon such cancellation, you will have access to the MWU App for the remainder of the duration that you have paid for.
In-App Purchases - The cancellation will be governed by the applicable terms and conditions of that App Store.
CAN I TRIAL A MEMBERSHIP?
Trials are not available for Membership. You can trial a Program for 7 days, receiving full access to the Move With Us App, including a week of workouts of your chosen Program and customised Meal Guide tailored to your dietary requirements and goals.
I JUST PURCHASED A PROGRAM, CAN I SWITCH AND PURCHASE A MEMBERSHIP?
Absolutely! Please email our Customer Service team at info@movewithus.com, so we can credit your recent Program purchase towards your Membership.
HOW DO I GET THE $50 CSB VOUCHER AFTER I JOIN THE ANNUAL PLATINUM MEMBERSHIP?
When you place the order for the Annual Platinum Membership, you will receive an email with your CSB voucher code. To redeem this code, simply head to https://au.shopcsb.com/, select your items, and add the code at checkout. The $50 voucher code has a 12-month validity period from the purchase date.
DOES THE PLATINUM MEMBERSHIP AUTOMATICALLY RENEW?
Yes. Our Platinum Membership will automatically renew, unless you cancel at least 2 business days before the end of the current billing period. This applies to both Annual and Monthly Memberships.
HAVE YOU UPDATED THE PRICE OF PLATINUM MEMBERSHIP?
We haven’t updated our Annual Platinum Membership prices. The 25% discount is applied to the Annual Platinum Membership price at checkout and is only available for a limited time!
IS THE DISCOUNT AUTOMATICALLY APPLIED WHEN I ADD THE PLATINUM MEMBERSHIP TO MY CART AT CHECKOUT, OR DO I NEED TO ENTER A DISCOUNT CODE?
The discount will be applied at checkout. If for some reason this discount hasn’t applied to your cart, please use the code MOVE25 at checkout.
WHEN IS THE DISCOUNT ON ANNUAL PLATINUM MEMBERSHIP ENDING?
This promotion will run from November 13th at 9 AM AEST until December 1st at 9 am AEST. It is only available for Annual Platinum Membership purchases placed via our website.
IS THIS PROMOTION AVAILABLE FOR ALL CUSTOMERS?
Our 25% discount for Annual Platinum Membership is available worldwide via our website, and is available for new and existing customers.
IS THE 25% OFF PROMOTION AVAILABLE FOR EXISTING PLATINUM MEMBERS?
Yes, absolutely! We are thrilled to extend our 25% off promotion to our valued existing Platinum members.
Monthly Platinum Members - If you're a monthly Platinum member and wish to take advantage of this offer, please place your Annual Platinum Membership order using the discount and then contact our customer support team at info@movewithus.com. We will assist you by canceling your ongoing monthly charges, and your Membership will continue seamlessly!
Annual Platinum Members - For our Annual Platinum Members nearing the end of their 12-month period, you have the option to renew your membership now to secure this discount. To renew, simply repurchase the Annual Platinum Membership with the code MOVE25 and continue enjoying all the benefits without pause.
IF I'M A CURRENT PLATINUM MEMBER AND I PURCHASE AGAIN, DO I RECEIVE ADDITIONAL APP ACCESS?
Your access will not accumulate or stack up; instead, your new 12-month access period will commence from the day you make the order.
DOES THIS DISCOUNT APPLY TO MONTHLY PLATINUM MEMBERSHIP?
No. This code only applies to upfront payments for our Annual Platinum Membership.
Ready to Move With Us Year Round? Follow the link below to choose your membership and get started today.
